Terms & Conditions
§ 1. General provisions and definitions
1. These terms and conditions, hereinafter referred to as the “Terms and Conditions,” set out the rules for using the online platform located at the URL eternaledit.com, hereinafter referred to as the “Platform.”
2. The Platform is operated by Julia Stefaniuk, conducting business activity under the name Julia Stefaniuk Eternal Edit, at 22 rue Duvivier, 75007, Paris, France, Siren number: 991337932, who is the operator of the Platform, hereinafter referred to as the “Administrator.”
3. Store address and contact details:
- website address - eternaledit.com
- e-mail - contact@eternaledit.com
- mailing address - 22 rue Duvivier, 75007, Paris, France
4. Terms written in capital letters in these Terms and Conditions have the following meanings:
a) Customer – a User who has concluded or intends to conclude a contract with the Seller via the Platform. A Customer may be a natural person with full legal capacity, a legal person, or an organizational unit without legal personality;
b) Seller – an entity offering its Products to the User via the Platform;
c) Platform – a marketplace platform operated by Eternal Edit, available at www.eternaledit.com
d) Product – a product offered by the Seller, presented to the Customer by the Seller via the Platform, which may be purchased by the Customer;
e) Privacy Policy – the privacy policy available at Privacy Policy
d) Terms and Conditions – these terms and conditions available at Terms & Conditions
g) Agreement – a distance sales agreement for a Product concluded between the Seller and the Customer;
h) User – a person using the Platform.
i) Order – a declaration of will by the Customer to conclude a contract with the Seller for the sale of a Product, constituting an acceptance of the Seller's offer, specifying in particular the type and quantity of the Product.
5. Before using the Platform, each person should read its Terms and Conditions.
6. By using the Platform, the User agrees to be bound by the terms and conditions of these Terms and Conditions. If the User does not agree with the provisions of these Terms and Conditions, further use of the Platform is not permitted.
7. Making purchases on the Platform requires the Customer to have an active and functional e-mail account.
8. Within the Platform, Eternal Edit enables Users to use the Platform and the services provided through the Platform, including in particular familiarizing themselves with the Sellers' Products and the possibility of placing an Order.
9. The User is obliged to provide true, correct, and up-to-date data when using the Platform and the services provided through the Platform. The User is obliged to update their data in the event of any changes. Providing false data and information, in particular third-party data or fictitious data, is prohibited.
§ 2. Functionalities and Role of the Platform
1. The main functionalities of the Platform are:
a) the ability to view the Products;
b) the ability to place an Order.
2. The parties to the Agreement are the Customer and the Seller. Eternal Edit is not the owner of the Products sold and is not liable for their physical or legal defects, unless otherwise provided by law.
§ 3. Placing Orders
1. The information about the Products provided on the Platform's website constitutes an invitation to conclude a contract.
2. In order to place an order, the Customer selects the Products, adds them to the shopping cart, fills out the order form, and makes the payment.
3. By clicking the “Buy and pay” button (or equivalent), the Customer makes a binding purchase offer to the Seller.
4. The Customer receives confirmation of order acceptance by email. At this point, a Sales Agreement is concluded between the Customer and the Seller.
§ 4. Prices and Payments
1. Prices are displayed in the currency applicable to the Customer’s country of residence or as selected by the Customer on the Platform. The Platform currently supports EUR, PLN, CZK, DKK, HUF, RON, and SEK and includes all customs duties and taxes (gross prices), including VAT applicable in the Customer's country.
2. Delivery costs may be added to the product price, of which the Customer is informed before finalizing the order.
3. The Customer pays for the order via payment systems integrated with the Platform.
4. Eternal Edit is authorized by the Sellers to accept payments on their behalf. Making a payment to Eternal Edit results in the cancellation of the Customer's debt to the Seller for the purchased Product.
5. A VAT invoice documenting the sale is issued by the Seller (or by Eternal Edit on behalf of and for the account of the Seller) and sent to the Customer electronically.
§ 5. Delivery
1. Products are delivered within the territory of European Union member states. Orders with a delivery address outside the European Union (including the United Kingdom, Switzerland, and Norway) will not be fulfilled, unless otherwise agreed with the Seller.
2. Products are shipped directly by Sellers.
3. The order processing time is indicated on the product card and is counted from the moment the payment is credited.
4. If the Customer orders products from different Sellers in a single order, the Products may be delivered in separate shipments and on different dates.
5. Selected Products available on the Platform are made by Sellers to the Customer's individual order, which is clearly indicated in the Product description. The delivery time for such Products includes the time necessary for their production and delivery. The estimated delivery time is indicated on the Product page.
6. Shipping costs are added to the order price and are visible to the Customer in the shopping cart summary before payment.
a) For orders over EUR 150[3.1], the costs of standard shipping are covered by the Platform (delivery is free for the Customer).
§ 6. Right to withdraw from the contract (Returns)
1. In accordance with EU law, a Customer who is a consumer has the right to withdraw from the sales contract within 14 days of receiving the Product, without giving any reason, unless the provisions of generally applicable law or these Terms and Conditions provide otherwise. A contract from which the Customer has withdrawn is considered void.
2. To exercise the right to withdraw from the contract (return), the Customer should report their intention to return the Product using the [RETURN FORM] or by email to: contact@eternaledit.com.
3. Eternal Edit, acting on behalf of the Seller, shall immediately send the Customer, on a durable medium, confirmation of receipt of the statement [MK4.1] of withdrawal from the contract, submitted electronically, as well as return instructions and the address of the Seller's warehouse to which the Product should be returned.
4. The withdrawal period for a Contract under which the Store issues a Product and is obliged to transfer its ownership begins when the Customer or a third party designated by the Customer, other than the carrier, takes possession of the Product. In the case of a Contract covering multiple Products that are delivered separately, in batches, or in parts, the withdrawal period begins when the Customer takes possession of the last Product, batch, or part. in batches or in parts - from the moment the last Product, batch or part is taken into possession.
5. In the event of withdrawal from the contract, the Customer is obliged to return the purchased Product immediately, no later than within 14 days from the date of withdrawal from the contract. To meet the specified deadline, it is sufficient to send the Product back before its expiry.
6. Eternal Edit, acting on behalf of the Seller, may withhold the refund of payments received from the Customer until the Product is returned or the Customer provides proof of its return, whichever occurs first.
7. If the Customer has sent a statement of withdrawal from the contract before receiving an email confirmation of the order, the order is canceled.
8. The Seller shall also correct the proof of purchase previously provided to the Customer (VAT correction invoice or correction specification).
9. The Customer shall not have the right to withdraw from the contract in the cases specified in the Act of May 30, 2014 on consumer rights, in particular with regard to contracts where the subject of the service is non-prefabricated goods, manufactured according to the consumer's specifications or serving to satisfy their individual needs.
10. Return costs:
a) In the event of withdrawal from the contract without giving a reason (e.g., wrong size, change of mind), the direct cost of returning the Product shall be borne by the Customer.
b) If the return is due to an error on the part of the Seller (damaged Product, inconsistent with the description, or defective), the costs of return shipping shall be borne by the Seller. In such a case, the Customer shall receive a prepaid return label.
c) Cash on delivery shipments will not be accepted.
11. Condition of the returned Product:
a) The Customer is responsible for any reduction in the value of the Product resulting from its use in a manner exceeding that necessary to ascertain the nature, characteristics, and functioning of the Product.
b) The returned Product must be in an unchanged condition, i.e., it must not bear any signs of use, be damaged or soiled (e.g., makeup marks, stains).
c) The Product must have all the original tags and security features attached. Removing the tags means that the Product has been used in a manner that goes beyond normal trying on, which may result in the return being refused or the refund amount being reduced.
d) The Product should be returned in its original packaging (if it is an integral part of the product, e.g., a shoe box, jewelry box, dust bag), if possible.
12. Underwear and Swimwear:
a) For hygiene and health protection reasons, Products delivered in sealed packaging cannot be returned if the packaging has been opened after delivery (e.g., tights, certain types of underwear).
b) Swimwear and underwear bottoms may only be tried on over your own underwear. The product must have an intact sanitary insert (protective film). If the sanitary insert has been removed or there are signs of use on the underwear, the return will not be accepted.
13. The refund shall be made immediately, no later than within 14 days from the date of receipt of the returned Product by the Seller. The refund shall be made using the same payment method as used by the Customer, unless the Customer agrees with Eternal Edit on another method of refund that does not involve any costs. Eternal Edit is obliged to refund the Customer the amount paid for the Product and, in the cases specified in the Terms and Conditions, the shipping costs to the Customer. However, if the Customer has chosen a method of delivery other than the cheapest method offered on the Website for a given order, Eternal Edit is not obliged to refund the Customer for the additional costs incurred by them.
§ 7. Complaints
1. The Seller is obliged to deliver a Product free from defects to the Customer.
2. The Seller is liable for any defects in the Product. In the event of a product defect, the Customer has the right to make a complaint.
3. Complaints can be submitted via the Eternal Edit Platform (contact@eternaledit.com) by filling out [COMPLAINT FORM] and attaching photos of the defect, together with proof of purchase. Eternal Edit mediates in the complaint process by forwarding the complaint to the appropriate Seller and supporting the Customer in communication.
4. Complaints are considered within 14 days of receipt.
5. A complaint regarding defective Products may include one of the following requests:
a) repair of the Product;
b) replacement of the Product.
6. If the Product is not in conformity with the contract, the Customer may submit a statement on price reduction or withdrawal from the contract if:
a) the Seller refused to bring the Product into conformity with the contract,
b) the Seller did not bring the Product into conformity with the contract,
c) the Product's non-compliance with the contract persists despite the Seller's attempts to bring the Product into compliance with the contract;
d) the lack of conformity of the Product with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first resorting to the remedies specified in Article 43d Ustawa z 30.05.2014 r. o prawach konsumenta (Dz.U. 2024 poz. 1796);
e) it is clear from the Seller's statement or circumstances that it will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to the consumer.
7. The Customer shall be informed of the outcome of the complaint in writing or on another durable medium.
8. If the complaint regarding the Product is accepted, the Seller shall, depending on the Customer's request, repair the Product, replace the Product, reduce the price, or refund the entire amount paid by the Customer in connection with their withdrawal from the Agreement.
9. The refund shall be made using the same payment method used by the Customer, unless the Customer agrees with the Seller on another method of refund that does not involve any costs.
10. The Seller's liability is limited to the value of the Product covered by the Agreement.
11. In matters not covered by the Terms and Conditions, the rights and obligations of the Customer and the Store in the event of a defect in the Product / non-performance / improper performance of the Agreement by the Seller shall be determined by the relevant provisions of generally applicable law, in particular Ustawa z 30.05.2014 r. o prawach konsumenta (Dz.U. 2024 poz. 1796) and Ustawa z 23.04.1964 r. - Kodeks cywilny (Dz.U. 2025 poz. 1071).
12. The warranty shall be exercised in accordance with the terms and conditions set out in the warranty statement for the products offered by the Seller and covered by the manufacturer's warranty.
§ 8. Personal Data (GDPR)
1. The administrator of Customers' personal data is Julia Stefaniuk, conducting business activity under the name Julia Stefaniuk Eternal Edit, at 22 rue Duvivier, 75007, Paris, France Siren number: 991337932.
2. Customers' personal data is transferred to Sellers on the basis of a data processing agreement to the extent necessary to fulfill the order and the rights arising therefrom, account management, payments and, if consent is given, for marketing purposes.
3. The data is processed in accordance with the Privacy Policy and applicable law (GDPR).
4. Detailed rules for data processing are described in the Privacy Policy, available at: Privacy Policy
§ 9. Intellectual property rights
1. Eternal Edit indicates that the content of the Platform, in particular the trademarks of Eternal Edit and Sellers, are protected by intellectual property rights under applicable law. All names of the Products offered are used for identification purposes and may be protected or reserved under the provisions of the Industrial Property Law.
2. It is prohibited to copy the content of the Platform, in particular the trademarks of Eternal Edit and Sellers, and to record them in any form, further distribute and make publicly available the content available on the Platform, except for the above-mentioned acts performed within the scope of the so-called right to quote permitted by law. The publication of any data taken from the Platform should include a precise reference to the Platform. Eternal Edit emphasizes that, regardless of the fulfillment of the condition specified in the previous sentence, it is prohibited to publish content owned by Eternal Edit under copyright for commercial purposes without the prior written consent of the Platform.
§ 10. Technical requirements
1. The Platform is accessed via the public Internet, which by its nature does not guarantee the reliability or confidentiality of communications between the User and the Platform, including with regard to the content of the information transmitted and the confidentiality of the User's data.
2. It is recommended that the User have up-to-date antivirus software.
3. Full use of the Platform and its functionality by the User requires an Internet connection and the use of a properly configured web browser, in the following versions:
a) Chrome three latest releases;
b) Firefox three latest releases;
c) Safari three latest releases.
§ 11. Platform Responsibility
1. Eternal Edit shall make every effort to ensure uninterrupted availability of the Platform. Eternal Edit may from time to time carry out technical breaks of the Platform, during which the Platform will be unavailable or available to a limited extent. Technical breaks may be necessary to develop the Platform, perform maintenance work, minimize the risk of failure, or improve the functioning of the Shopify platform. The Platform will make every effort to inform the User of such breaks in advance and to minimize their impact on the quality of services provided through the Platform.
2. Eternal Edit will make every effort to ensure that the Platform is free from malware.
3. The Platform may contain links to websites belonging to third parties. The Platform is not responsible for the functioning of these websites, in particular for the availability of content contained on these websites.
4. The Platform may provide links to other websites. These links are provided to facilitate the User's access to these websites. Eternal Edit does not control such third-party websites and is not responsible for their content. The inclusion of links does not imply Eternal Edit's approval of the materials contained on such websites or confirm any relationship with the operators of these websites. The User acknowledges that the Platform will not be a party to any transaction or agreement with a third party with whom the User may come into contact after clicking on a link.
5. To the fullest extent permitted by law, the Platform shall not be liable for any disruptions, including interruptions, in the functioning of the website caused by force majeure, unlawful actions of third parties, or incompatibility of the website with the Customer's technical infrastructure.
§ 12. Unacceptable user actions
1. Users are entitled to use the Platform in accordance with its intended purpose, within the limits of the law and public decency, the principles of social coexistence, and with respect for the rights and property of others. In particular, Users undertake to:
a) not to take any actions that could disrupt the proper functioning of the Platform, including interfering with the content and functionality of the Platform or the IT elements of the Platform;
b) not to take any unethical or illegal actions;
c) refrain from acting in bad faith, abusing the functionality of the Platform, using the Platform and the services provided through it contrary to its intended purpose and contrary to the Terms and Conditions.
2. It is prohibited to aggregate and process data and other information available on the Platform for further use in any activities other than those resulting from the purpose of the Platform's functionality and permitted under the provisions of the Terms and Conditions, as well as to further share such data and information on other websites.
It is prohibited to extract data and information available on the Platform, in particular using bots and other IT or programming tools.
§ 13. Final Provisions
1. The law applicable to the Platform's operations is Polish law. However, in the case of Customers who are consumers, these Terms and Conditions do not exclude the protection granted to them by the mandatory provisions of the law of their country of habitual residence.
2. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular Ustawa z 30.05.2014 r. o prawach konsumenta (Dz.U. 2024 poz. 1796) and Ustawa z 23.04.1964 r. - Kodeks cywilny (Dz.U. 2025 poz. 1071).
3. The Platform reserves the right to amend the Terms and Conditions. Orders placed before the amendment shall be subject to the version of the Terms and Conditions in force at the time of placing the order.
4. The Terms and Conditions shall enter into force on February 28, 2026. The amendment to the Terms and Conditions shall not affect Agreements concluded before the date of entry into force of the amendments.
5. This Terms and Conditions has been drawn in Polish and English. In the event of any discrepancies between versions of this Terms and Conditions, the provisions of the Polish version shall prevail.
Notice on out-of-court dispute resolution
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on an online dispute resolution system for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), we hereby provide an electronic link to the ODR online platform (online dispute resolution): https://webgate.ec.europa.eu/
The ODR platform enables out-of-court dispute resolution between businesses and consumers. Dispute resolution using this method is voluntary.
