Frequently asked questions
ABOUT US
What is Eternal Edit?
Eternal Edit is a curated fashion marketplace dedicated to independent and creative brands that value craftsmanship, quality, and durability. We carefully select every designer and every piece, offering a considered alternative to fast fashion. Eternal Edit exists to simplify discovery; bringing timeless, unique creations into one thoughtfully edited space, so you can build a wardrobe that lasts beyond seasons.
How do you select the brands and products featured?
Every brand and product on Eternal Edit is hand-picked through a careful curation process. We look for independent designers, brands and creators who demonstrate exceptional craftsmanship, originality, and a commitment to quality. Each piece is chosen not only for its design but also for its longevity, ensuring that everything you find on Eternal Edit is timeless, unique, and made to last.
Are the products sold on Eternal Edit authentic?
Absolutely. Authenticity is non-negotiable at Eternal Edit. Every brand we feature is verified, and all products are sourced directly from the creators themselves. When you shop with us, you can trust that each piece is genuine, crafted with care, and true to the designer’s vision.
ORDERS & SHIPPING
Who fulfils my order and ships the products?
Orders on Eternal Edit are fulfilled directly by the brands themselves. This ensures that every product is carefully packaged and shipped with the attention it deserves. Shipping times and methods may vary by brand, and we provide all relevant details at checkout so you know exactly when to expect your order.
Will I receive separate packages if I order from multiple brands?
Yes. Since each brand fulfills and ships its products independently, orders containing items from multiple brands may arrive in separate packages. You will receive tracking information for each shipment so you can follow your order every step of the way.
How long does delivery take?
Delivery times vary by brand and destination. Each product page provides estimated shipping information, and you will receive tracking details once your order is dispatched.
Do you ship internationally?
Yes, Eternal Edit ships to selected countries in Europe. Shipping costs, and estimated delivery times are displayed at checkout for your convenience.
How can I track my shipment?
Once your order is shipped, you will receive a confirmation email with tracking information for each package. Because brands fulfill orders independently, shipments from multiple brands may have separate tracking numbers. You can use these to monitor your delivery until it arrives at your door.
RETURNS & EXCHANGES
What is the return process?
You have 14 days from the date of receipt to return a product. As items are shipped directly from the brands, returns must be sent to the address provided by the specific brand. Detailed instructions and the return form can be found in our Shipping & Returns section.
What condition should items be in to qualify for a return?
Items should be returned in their original condition, unworn, unwashed, and with all tags and packaging intact. This ensures the brand can accept and process your return efficiently.
Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item is defective or the wrong product was sent. Detailed instructions are included in the Shipping & Returns section.
When will I receive my refund?
Once your return is received and inspected by the brand, Eternal Edit will process your refund. Refunds are typically issued within a few business days after the return is confirmed, and the amount will be returned to your original payment method. You will receive a notification as soon as your refund has been completed.
I received the wrong size/colour. How can I exchange it?
If you receive an item in the wrong size or colour, please contact Eternal Edit Customer Support at contact@eternaledit.com as soon as possible. Include your order number and details of the item. We will coordinate with the brand to arrange an exchange or return, ensuring you receive the correct product promptly.
What if I received a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact Eternal Edit Customer Support at contact@eternaledit.com as soon as possible. Include your order number and photos of the issue. We will work with the brand to resolve the problem promptly, whether that means a replacement, exchange, or refund.
An item from my order is missing. What should I do?
If you ordered items from multiple brands, please check your order confirmation, as they may arrive in separate shipments. If a confirmed item is missing from a package, contact Eternal Edit Customer Support immediately so we can investigate the matter with the specific partner brand responsible for fulfillment.
PAYMENTS & VOUCHERS
What payment methods do you accept?
We offer a variety of secure payment options to make your checkout as seamless as possible. We currently accept:
- Visa, Mastercard, American Express, and other major cards.
- Apple Pay, Google Pay, and Shop Pay for a fast, one-click checkout.
- PayPal
- Klarna: Buy now and pay later (specific options and availability vary by region).
Depending on where you are shopping from, you may also see localized payment methods available at checkout. All transactions are securely encrypted and processed.
Can I use multiple vouchers or promotional codes on one order?
Generally, only one promotional code can be applied per order. Our offers are typically exclusive and cannot be combined. Please refer to the specific terms and conditions of the voucher you are using.
ACCOUNT & SUPPORT
Do I need an account to place an order?
No, you don’t need an account to shop on Eternal Edit. You can complete your purchase as a guest. Creating an account, however, allows you to save your details, track orders more easily, and receive updates on new arrivals and curated selections.
Can I create a wishlist or save favorite items?
Yes. You can save your favorites and build a personal collection of the pieces that inspire you most.
How do I contact Customer Support?
You can reach Eternal Edit’s Customer Support via email at contact@eternaledit.com. We aim to respond to all inquiries within 24–48 hours. For faster assistance, please include your order number and a brief description of your question or issue.
I have an issue with a specific brand's item (e.g., quality). Who should I contact?
For any issues related to a specific product, please contact Eternal Edit Customer Support at contact@eternaledit.com. We will liaise directly with the independent brand on your behalf to resolve any issues, ensuring the commitment to quality is maintained.
Is my personal data safe?
Yes. Eternal Edit takes your privacy and security seriously. All personal and payment information is processed securely and stored in accordance with applicable data protection regulations. We never share your data with third parties without your consent, and we use industry-standard measures to keep your information safe.
BRAND QUESTIONS
Can I request a specific brand or product to be featured?
Absolutely. You can submit suggestions via our Contact page. While we cannot guarantee every request will be featured, we welcome your input and consider all submissions carefully.
I am an independent brand. How can I become a partner of Eternal Edit?
We are always looking for new partners. Please please contact us at contact@eternaledit.com
